PRIVACY POLICY – GROOV

1. Information We Collect

We collect information to provide a secure, seamless, and personalized social experience. This includes:

• Personal Information you voluntarily provide, such as your name, email address, phone number, profile photo, age for verification, city or location, and account preferences (Host, Organizer, or Attendee).
• Event & Usage Information related to your activity on the Platform, including events you browse or register for, party preferences and log data.
• Payment & Transaction Information such as transaction amounts and booking details; however, GROOV does not store sensitive credentials like card details or UPI IDs, as these are handled by trusted third-party gateways.
• Communication Data, including feedback, support requests, and messages between Hosts and Attendees necessary for platform functionality.

2. How We Use Your Information

We use the collected information to enable event discovery, facilitate registrations, and match users with relevant social experiences. Your data allows us to:

• Process payments, send confirmations, and improve overall platform features and safety.
• Send essential updates and support communications.
• Detect and prevent fraudulent activity.
• Ensure we comply with all applicable legal and regulatory obligations.

Any communication regarding these uses can be directed to contact@groovindia.com.

3. Sharing of Information

We do not sell or rent your personal information. Data is shared only under specific circumstances:

• With Service Providers (such as payment processors and cloud hosting) who operate under strict confidentiality.
• With Event Hosts or Organizers to the extent necessary to manage your booking.
• For Legal & Compliance requirements if mandated by government authorities.
• During Business Transfers such as a merger or acquisition, where data remains protected by the standards of this policy.

4. Data Security & Retention

We implement industry-standard security measures, including secure servers, encrypted data transmission, and restricted access controls to protect your data. While we strive for absolute security, users are responsible for safeguarding their own account credentials.

Groov uses AES-256 encryption and SHA-256 hashing to secure identity data. We follow a strict 'No Image Retention' policy where all ID uploads are purged immediately after verification to ensure maximum user data safety.

We retain your personal information only for as long as necessary to provide our services, meet legal requirements, resolve disputes, or enforce our policies. You may request the deletion of your account and personal data at any time by emailing contact@groovindia.com, subject to applicable laws.

5. Your Rights & Choices

You have the right to access and update your personal information, request the deletion of your data, opt out of non-essential notifications, and withdraw consent where applicable. To exercise any of these rights or to lodge a grievance, please contact our support team at contact@groovindia.com.

6. Changes to This Policy

GROOV reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Platform. Your continued use of GROOV following these updates constitutes your acceptance of the revised policy. At GROOV, your privacy matters—ensuring every vibe stays safe and premium. For questions about updates, reach out to us at contact@groovindia.com.