CANCELLATION, REFUND & RETURN POLICY – GROOV

1. Guest Cancellation & The 48-Hour Rule

All cancellation requests and refund eligibility are strictly determined by the timing of the cancellation relative to the scheduled event start time:

2. Host / Organizer Cancellation (Penalty Clause)

To maintain the premium quality and reliability of the GROOV community, we hold Hosts to a high standard of commitment.

• Mandatory Full Refund: If a Host or Organizer cancels an event for any reason, all confirmed Guests will receive a 100% refund of the Event Fee.
• Host Penalty Fee: In addition to the refund, the Host is liable to pay a Penalty of ₹500 per ticket for the cancelled event. This penalty is intended to compensate the Guests for the inconvenience and lost opportunity to attend the experience.
• Penalty Distribution: This penalty amount may be credited to the Guest's GROOV wallet or original payment method, as determined by platform policy at the time of cancellation.
• Automated Action: GROOV reserves the right to deduct these penalty amounts from the Host's future payouts or existing security deposits.

3. Nature of "Returns"

Since GROOV provides access to social events and digital credentials, there are no physical goods to return. A payment reversal is only triggered if a cancellation meets the 48-hour criteria or if the event is cancelled by the Host/GROOV. Once the 48-hour window passes, the service is considered "consumed" in terms of reservation rights.

4. Technical Failures & Booking Errors

Refunds or cancellations may be processed regardless of the 48-hour rule in the following exceptional cases:

• Technical Issues: Verified platform failures that prevent a user from accessing their booking details.
• Duplicate Bookings: Accidental double-payments for the same event, provided they are reported to contact@groovindia.com immediately.

5. Cancellation Abuse & Restrictions

To prevent "placeholder" bookings:

• Guests who cancel five (5) or more events within a 12-month period may have their account restricted.
• Booking privileges may be restored at GROOV's discretion upon payment of a ₹500 reinstatement fee.

6. Processing of Refunds

All eligible refunds are processed back to the original payment method. Please allow 5–7 working days for the amount to reflect in your account, depending on your bank's internal processing cycles.